Sick Notes:
GPs will only issue statutory certificates for absences of more than 7 days. GPs are entitled to make a charge for sick certificates of less than 7 days. It is best not to see your GP but self-certificate with your employer for any period of less than 7 days.

PLEASE RETURN OR DESTROY UNUSED MEDICINES KEEP MEDICINES OUT OF REACH OF CHILDREN

Patients Obligations:
We hope we have a good patient / practice relationship by recognising our obligations to each other.

The practice for its part, undertakes to provide you with healthcare services that are delivered in a professional and patient friendly manner - taking note of your individual needs.

For your part you can assist the practice by:
1. Arriving on time for appointments.
2. Giving as much notice as possible if an appointment cannot be kept.
3. Having consideration for consultations that overrun - our GPs cannot always predict in advance that some patient's needs will require slightly longer than normal.
4. Not expecting your doctor to deal with more than one consultation per appointment. If you want to see a doctor and wish your child / children to be seen at the same time, please book the required number, one per person.
5. Ordering repeat prescriptions in good time (ie at least 2 days before the prescription runs out)
6. Remaining polite and courteous and understanding of the busy nature of the practice.
7. Not expecting unnecessary home visits. We are set up to give our best care at the surgery.

Violence / Abuse
All North Lincolnshire GP practices operate a zero tolerance initiative to violence or abuse in any shape or form. This practice belies that such behaviour is intolerable. Staff and other patients should not have to suffer threats, intimidation, loud abusive language, violence or threats of violence.

Persons guilty of such behaviour will be asked to leave the practice premises immediately and, as a result of such an incident, the practice will:
1. Inform the police of the incident
2. Ask the PCT to remove the patient from the practice list immediately

The practice will not allow a small number of individuals to disrupt its daily routine.

RIVERSIDE SURGERY PATIENT PARTICIPATION GROUP

Riverside Surgery has a Patient Participation Group (PPG), which meets once every quarter. The group is made up of doctors, staff and patients and its aims are as follows:

1. To be an advisory group aimed at improving communication between the practice and its patients.
2. To improve cooperation and collaboration.
3. Influence practice policy.
4. Act as a repesentative group to influence the local provision of health and social care.
5. To provide innovative and new ideas.
6. Provide feedback.
7. Communicate and inform.
8. Health education.

For further information please contact Brian Austen, Practice Director.